Return and Cancellation Policy
We appreciate your business and hope that you are happy with your purchase.
If you are not completely satisfied with your purchase for any reason, please see below for our return policy.
All returns or exchanges must be in new and unused condition. To return an item, please contact Customer Service at firstname.lastname@example.org to notify us of your intent to return or exchange. Upon confirmation from Customer Service, place the item securely in its original packaging along with your proof of purchase (such as the order confirmation email) and mail your return to:
PO Box 44
New Durham, NH 03855
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method for mailing your return item.
After receiving your return and inspecting the condition of the item, we will process your refund or exchange as requested. We will notify you by email when the return has been processed; please allow 1-2 billing cycles for a refund to appear on your credit card statement, depending on your credit card company.
Purchased books cannot be returned or exchanged. We encourage you to donate any unwanted books to your local library.
If your book was damaged upon arrival, please contact Customer Service at email@example.com for resolution.
Magazines cannot be returned or exchanged, but you can cancel your subscription at any time. If you cancel your subscription via the My Account page, the subscription will remain in “pending cancellation” status for the duration of the prepaid period and will not renew upon expiration. If you wish to cancel sooner, please contact Customer Service at firstname.lastname@example.org for immediate cancellation and a partial refund of undelivered issues.
Magazines that arrive damaged will be replaced; please contact Customer Service at email@example.com to request a replacement.